Introduction
This Refund Policy explains the circumstances in which Debatro may provide refunds for products or services purchased directly from the Platform.
Debatro is free to join and use. We do not charge users to create an account, participate in discussions or access the core features of the Platform.
This Refund Policy applies only to payments made directly to Debatro for services such as advertising, promotional services or any other paid products or services that we may introduce in the future.
Please read this Refund Policy alongside our Terms of Use and any additional terms that may apply to the specific product or service you purchase.
Advertising and Promotional Services
Debatro may offer paid advertising, promoted posts or other promotional services to businesses, organisations or individual users.
If you purchase a paid advertising or promotional service directly from Debatro and we are unable to provide the service as agreed due to an error or issue that is our responsibility, you may be eligible for a full or partial refund, or an appropriate alternative remedy, at our discretion.
Refund requests will be considered on a case-by-case basis, taking into account the nature of the service purchased, whether the service has already been delivered in full or in part, and the circumstances surrounding the request.
Where an advertising campaign or promotional service has already commenced or been substantially delivered, a refund may not be available. However, where appropriate, we may offer a partial refund, account credit or an alternative advertising opportunity instead.
If an advertisement or promotional campaign is rejected or removed because it breaches our Terms of Use, Community Guidelines or other applicable policies, you may not be entitled to a refund.
Requesting a Refund
If you believe you are entitled to a refund, please contact us as soon as reasonably practicable through our Contact Us page.
To help us assess your request, please include as much relevant information as possible, including your name, contact details, the product or service purchased, the date of purchase, proof of payment where available, and a clear explanation of the reason for your request.
We will review all refund requests fairly and on their individual merits. We may contact you if we require additional information before making a decision.
We aim to respond to refund requests as soon as reasonably practicable. Response times may vary depending on the nature and complexity of the request.
Where a refund is approved, it will normally be made using the same payment method used for the original purchase, unless we agree an alternative arrangement with you.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to Debatro, improvements to our services, developments in technology or changes in legal or regulatory requirements.
When we make significant changes, we will update the “Last Updated” date shown at the bottom of this page. Where appropriate, we may also notify users through the Platform or by email.
Your continued use of Debatro after any changes take effect constitutes acceptance of the updated Refund Policy.
Contacting Us
If you have any questions about this Refund Policy, please visit our Contact Us page and send us your message.
We welcome your questions, feedback and reports relating to the Platform and will make reasonable efforts to respond as soon as practicable.
You may also find the answer on our FAQ page.
Last updated on 28 July 2026.